Theme 2: E-Government and Administrative Simplification
A number of Arab countries, for example Dubai, Morocco, Egypt and Jordan, have started
to develop and implement policies on e-government, which is an important tool that
can help to promote transparency and accountability and contribute, at the same
time, to improving competitiveness. Successful e-government relates to the overall
governance framework and requires that reform is undertaken not only at the level
of information technology but in the entire environment that determines the local
Arab countries are also increasing efforts for administrative simplification. One
of the most common complaints raised by business and citizens, both in Arab as well
as in OECD countries, is the quantity and complexity of government formalities and
paperwork. The costs imposed on the economy as a whole are significant and red tape
is identified as a key barrier for economic development. In response to these challenges,
governments have increasingly focused on reviewing and simplifying the bureaucratic
burden, but there is a need to improve the effectiveness of policies that have been
- How to promote e-government in view of a social and urban/rural divide to ICT?
- How to ensure that e-government does not become a stand alone process and not part
of a cross-cutting and strategic modernization process of the government?
- How to deal with privacy as well as security issues.
- How to address the heavy financial implications of investments in e-government?
- How to overcome inter-ministerial barriers to a whole-of-government approach to
e-government, as well as the fear the e-government will initiative an avalanche
of subsequent organisational changes?
- How to deal with the reluctance of administrations to provide clear public information
on their services, as a precondition to set up those services on the net?
- How to overcome technical/organizational difficulties related to the central/local
- How to achieve interoperability and openness of system, in view of providers tending
to offer captive technological solutions?
- How to overcome administrative barriers and red tape that are deeply engrained in
This Framework for Policy Dialogue includes priority issues gleaned
from international experience in order to serve as a guide for policy discussion.
Working Groups in Arab countries may find them useful; countries may change or add
their own priority issues.
See also the Results and Recommendations
of this Panel's meeting during the Dead Sea Conference 6-7 February 2005.